Instawraps Policies
Please read carefully prior of placing your order
Exceptions in order fulfillment
Instawraps works quickly and diligently to fulfill customer orders efficiently and accurately. Our customers ability to shop confidently is Instawraps’ top priority, leaving no room for error. To ensure efficiency in the production process, on rare occasion that an order placed is not available in one continuous piece, but is available in a few pieces, the customer may receive the item in more than one piece. Please note that even if an order is sent in a few pieces, the standard minimum size per piece will typically be 10 feet. The Instawraps fulfillment team understands that there are projects where the full amount is needed in one piece, the customer should kindly include a note at checkout specifying that the order is required in one piece. Instawraps would like to avoid canceling orders, understanding every project has its own deadline and urgency, therefore, to complete an order, the Instawraps fulfillment team will send pieces as small as 5ft only if necessary and those are the last pieces in stock.
Instawraps stock
Instawraps works around the clock to make sure that all advertised items are in stock, however, could happen that products may be on back order from the manufacturer. Instawraps receives material from manufacturer partners daily but there are no estimated arrival dates provided on out-of-stock products. The Instawraps management team asks that customers request a notification on the out-of-stock item’s product page to be notified as soon as the item is back in stock. Please note, when browsing the Instawraps marketplace, certain products may be temporarily sold out or have low stock levels. It is important that customers understand that combining multiple items to their cart for one specific item will not bypass our fulfillment process. If after selecting a size variation within the product page, for example 60ft, and it shows sold out, this means that our stock level is less than 60ft total (even in multiple pieces). While customers may be able to add 40ft and 20ft to their cart, the Instawraps fulfillment team will not be able to fulfill the order as 60ft is not in stock.
Signatures Required
Instawraps stock is updated daily, yet rare occurrences may arise where multiple customers place their orders at almost the exact same period and there is not enough stock to fulfill all the orders. Orders will always be fulfilled in the order they are received. In the unusual case that an order was placed, and the item is not available, a message will be sent to notify the customer, with three possible options of how to proceed. The options are a full reimbursement, replacement, or wait for the item to come back in stock. If customers choose to wait for the item to be back in stock, Instawraps will automatically notify the customer as soon as the item has arrived and is sent out.
Please note, when an order is fulfilled in more than one package, the packages may be delivered on different days due to the carrier logistics and structure.
All Instawraps packages will be tracked. Instawraps is not a delivery company, while Instawraps uses the world’s most trusted delivery carriers for local and international packages, Instawraps will take full responsibility for packages that are lost in transit. Customers please note, once tracking shows delivered, Instawraps will not be able to take responsibility for lost or stolen packages. It is the customer's responsibility to protect their property.
Please note, Instawraps will always pay the extra fee for the ‘signature required’ option on all packages. Although Instawraps does opt for the signature upon delivery, the carrier may decide to leave a package on the porch or by the door depending on location or preferred agreement with the carrier company.
The Instawraps team is happy to offer some countries a worldwide method at no charge for samples pieces while using a non-trackable letter post method.
Customers should never, under any circumstances, refuse a package ordered from Instawraps. The process of having a package returned to the Instawraps warehouse, is likely to be unsuccessful due to couriers’ structure, which is out of Instawraps’ control.
The Instawraps fulfillment team does their absolute best to ensure customers receive their orders as soon as possible. The entire Instawraps team thanks customers for their patience as carriers do, occasionally, experience delays due to unforeseen circumstances.
Please note, in advance to send out your item in the most secure way, we use boxes and tubes that are sealed completely. For the boxes, we use high-tack tape, and for the tubes we use heavy duty industrial staples to seal the caps on the edges. The staples should be removed completely before taking the product/s out of the tube, as it might scratch and damage the external layer of the material if the staples aren't removed.
We won't be responsible for any damage caused by removing the item before removing all staples.
When placing an order, it is your responsibility to ensure the correct address is entered, as it is not possible to make a change to the address afterward. Instawraps is not responsible for packages errors if a customer enters the incorrect address when placing an order.
